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Joe Keenan
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and Catalog Success
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5. Create “subscriber rules.” These should include serving the individual through timely and relevant content, as well as honoring requests for communication, contact frequency and contact channel, Stewart advised.
6. Send a “second hit” e-mail before any limited-time offer is set to expire. This technique will help boost response, Stewart said. He recommended sending this e-mail 24 hours prior to expiration.
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Joe Keenan
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Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.
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