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Joe Keenan
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and Catalog Success
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7. Ramp up new IPs slowly. ISPs are very cautious of allowing large amounts of e-mail into their systems from new, unrecognized IPs. To properly build your reputation on new IP addresses, throttle back the amount you send until you’ve established a positive sender reputation. E-mail smaller segments of your list, testing to make sure those e-mails are being delivered, including hard and soft bounces, and unknown user and complaint rates. Start with your most active customers to help reduce complaint rates. As you begin to see optimal delivery and complaint rates, gradually increase the percentage of your list until you get into full production.
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Joe Keenan
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Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.
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