7 Tips for Targeting Customers
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Joe Keenan
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and Catalog Success
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6. Stick to a budget. Determine how much you’re able to spend to get a prospect as a customer, Anderson said. With names on your housefile, look at average order size and lifetime value. With prospects, determine cost of acquisition (sales results for one year of prospecting minus costs of goods and promotions divided by the number of new customers within that year) and average order size compared to housefile.
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Joe Keenan
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Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.
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