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Joe Keenan
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6. Multimodal Web self-service. One of the best ways to dramatically improve phone customer service is to provide exceptional Web self-service, the whitepaper says. This reduces the need for agent-assisted service for queries of low to moderate complexity, freeing them up to engage in value-added conversations with customers and prospects.
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Joe Keenan
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Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.
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Catalog Success
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