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Joe Keenan
and Catalog Success
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In the final installment of this two-part series on tips to upgrade call-center customer service levels, we continue our coverage of a whitepaper, 7 Innovations to Reinvent Phone-Based Customer Service, from the multichannel customer service and knowledge management software provider eGain, by revealing the final three strategies from the list.
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Joe Keenan
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Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.
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Catalog Success
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