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Joe Keenan
and Catalog Success
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4. Multidimensional knowledge base. This takes a holistic approach to knowledge management, enabling significant improvements in operational and strategic metrics such as first call resolution, call handle time, sales conversions, reduction of unwarranted product returns and site visits, customer satisfaction, interaction compliance, and brand loyalty to new levels, the whitepaper says.
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Joe Keenan
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Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.
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Catalog Success
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