6 Ways to Improve Customer Service for Online Retailers

6. Include a FAQ section on your website. Most online customers place a high priority on their time, which is likely why they're shopping online in the first place. Include a comprehensive FAQ section on your website so your customers can get the information they need quickly and conveniently.

Running an online business presents many benefits. Take the money and effort you're saving from brick-and-mortar overhead and reinvest it in customer service. Treat your customers like royalty, overly compensate your less-than-satisfied buyers, and always look for ways to improve. Once your profits increase, you're going to be glad you did.