6 Reasons Why Online Gamers Make Ideal Call-Center Live-Chat Reps

But Philip Bennett, executive vice president/customer service for optionsXpress, an online options, stock and futures brokerage, offered a best-kept secret to the largely catalog/multichannel audience in a session during last week’s National Conference on Operations & Fulfillment in Orlando, Fla. He played up the benefits of finding live-chat reps who are not only good multitaskers, but also have had extensive online gaming experience — the latter of which perhaps best prepares them for live-chat positions. Below are six advantages to hiring live-chat reps with online gaming experience.