6 Pointers for Running an Effective Supervisor Training Program

1. Customer is king. What are your standards and expectations for providing the appropriate customer service at a cost you can afford? What are the service level metrics, whether call center or warehouse, you will monitor and expect them to achieve?

2. Shared values. At the very least, it’s getting the supervisor to buy into the mission statement — formal or informal — and what management wants to achieve for the stakeholders. While this can be overdone, what basics do you need to impart to the stakeholders so they understand the big picture and how they fit in? How will you achieve this?