Cover Story: 50 Best Tips of 2009

33. Lean engineering optimizes net recovery and sales cycle time when dealing with returns.
The practice of stashing returned items in a central warehouse is common, yet almost always creates an unnecessary drag on a company’s financial performance. Seek the expertise of an outsourced solution provider to develop a “lean engineering” process that makes it easier for customers, reduces the number of times products are handled/transported, reduces the cycle time and optimizes recovery.
Cayce Roy, Liquidity Services
“Debunking the Myths of Customer Returns,” July 7, The ROI Report