Special Report - Operations & Fulfillment: 5 Ways to Untangle the Complex Back-End Software Selection Process

If the vendor can’t provide any of these answers, it probably doesn’t use a proven methodology for implementation.

Tocky Lawrence is vice president of F. Curtis Barry & Co., a multichannel operations and fulfillment consulting firm with expertise in multichannel systems, warehouse, call center, inventory and benchmarking. For information, go to www.fcbco.com.