Special Report - Operations & Fulfillment: 5 Ways to Untangle the Complex Back-End Software Selection Process
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I’ve seen clients develop what they thought were good RFPs, which the vendors responded to appropriately with initial costs based on the defined requirements, but due diligence determined the real costs would be more than double the original. The best course is to have an RFP that covers all the requirements, and also identifies any unique business processes. The more detail provided to the vendor, the closer pricing will be to actual costs. Key areas that affect pricing are data conversions, integrations and implementation services.
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Tocky Lawrence
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