Special Report - Operations & Fulfillment: 5 Ways to Untangle the Complex Back-End Software Selection Process

The right vendor is critical to your success, and the choices can be overwhelming. If the software meets your requirements, how do you determine if a vendor is right for your business? Here are a few points to consider.

1. Full Cost
No matter how many times I’ve heard businesses claim cost isn’t a primary selection factor, it always becomes one after RFP responses are returned. But does the RFP have enough information to ensure the pricing is accurate? Does the pricing include software, hardware, number of user licenses, transactional volumes, upgrades, maintenance, training, integrations, modifications, conversions and implementation services?