5 Takeaways From a Career in Cross-Channel Retail

While Bill Bass is still very much employed — he's currently the president and CEO of Direct at women's apparel retailer Charming Shoppes — he took a step back yesterday at the Shop.org Annual Summit in Boston to reflect on five lessons he's learned from the 15 years he's spent in the retail industry, including stints at Lands’ End and Fair Indigo. Here's a recap of Bass’ keynote speech.