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Many retail websites during the 2010 holidays failed to meet the performance demands of consumers who expect web pages to download in two seconds or less — even during peak traffic periods. A recent analysis of web page visits found that end user abandonment rates rise 8 percent with an extra two seconds of wait time, meaning that slow websites can have a negative impact on revenues and profitability, as well as brand and customer loyalty.
This year’s underperforming retailers share three common mistakes:
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Jonathan Ranger
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