Check it Out: Let it Snow, Let it Snow, Let it Snow
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Joe Keenan
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I thought Lands' End's Virtual Snow Day was great idea. It tapped into a timely event that was affecting a wide swath of the country, and brought some levity to a serious situation. It was a brilliant move in terms of branding, providing a blueprint for how retailers can spontaneously use social media to engage customers and prospects. The real measure won't be in how many fans or followers Lands' End gained from the promotion, but the impact those consumers have on its bottom line.
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Joe Keenan
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Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.
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