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Negative user experiences could lead to negative impacts on revenue and brand affinity. However, if retailers update too few rules, they run the risk of a threat and downed site, yet again leading to lost revenue and weakened brand credibility.
So how do you tackle this double-edged sword? Test, test, test. This will allow you to find a happy medium, ensuring both a quality user experience and secure website.
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Daniel Shugrue
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