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Rick Chavie
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According to the American Customer Satisfaction Index's latest report, customer satisfaction has improved for a third consecutive year for retailers. Unfortunately, this doesn't hold true for online retailers. While the retail sector overall gained 1.7 percent in customer satisfaction, this growth was attributed to higher customer satisfaction levels in specialty retail stores, supermarkets, drug stores and gasoline service stations.
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- Companies:
- Amazon.com
Rick Chavie
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