CS0405_CoverStory_Outsourcing

4. During contract negotiations, realize the provider holds an unfair advantage after the contract is signed, so allow for easy and inexpensive exits if the provider fails to perform adequately.

5. Look for excellent communication skills. The provider should be willing to sit down at any time to

discuss what you may not like about the existing agreement. Inflexibility is a clue that the provider doesn’t really want a strong partnership with you.