CS0405_CoverStory_Outsourcing

22. Fulfillment providers should raise the bar on service expectations in time and show continuous improvement. Frequently set goals for increased quality metrics and lower transaction prices. This always will manifest itself back to you, the client.

23. Finally, the overall engagement grows in strength and viability if the partnership attitude grows among the parties. Find a firm that is flexible and will go the extra mile, not only ensuring outsourcing success, but the success of your company.