CS0405_CoverStory_Outsourcing

The Ongoing Relationship

For the ongoing outsourcing relationship to succeed, open and honest communication between parties is vital. All problems must be identified, discussed and solved, regardless of responsibility.

21. Offer incentives and disincentives, giving traction to long-term objectives. Providers should guarantee their performance and be financially reprimanded when goals aren’t met. Likewise, you should offer incentives for over-performance.