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9. Like online customers, retail customers want immediate gratification, so use your e-mails to promote in-season products. Remember the adage: If it rains, sell umbrellas!
10. Plan e-mails around the retail advertising calendar. A menswear cataloger that typically mails its Father’s Day print catalog as early as April found that sending a marketing e-mail for Father’s Day before Mother’s Day wasn’t effective, even though it coincided with the catalog drop. Online customers still were shopping for their mothers.
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- Companies:
- Brylane
Michele Bartram
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