13 Pitfalls to Avoid When Acquiring an Order Management System

Only you can tell how much change your company can take. Changes that make current methods more efficient will be easier to digest than changes that introduce entirely new business methods.

A safer type of change focuses on what you can do for your customers, rather than operational changes, per se. The ability to implement a loyalty program, provide more robust product information in the contact center and on your Web site, offer installment billing, or manage promotional campaigns more efficiently are good types of change. Have your team brainstorm its wish list in these areas to get you on the right track.