Customer Retention: Don’t Worry, Be …

The cost of acquiring new customers constantly is rising, which makes your customers even more precious to your company. Garnet Hill, New Pig and The Container Store make huge investments in creating “many happy returns” for customers.

But many companies today just want to toss you when you’re a “problem customer.” The question is: What are you doing to keep your customers happy, loyal and comin’ back for more?