10 Ways To Make Your Customers Happy

By Joanna Br and I

Be a Visionary

Too few companies pull the total brainpower of the organization and together imagine its future. C.K. Prahalad and Gary Hamel, authors of “Competing for the Future” (Harvard Business School Press, 1996), say, “In business, as in art, what distinguishes leaders from laggards, and greatness from mediocrity, is the ability to uniquely imagine what could be.”