10 Ways To Make Your Customers Happy

By Joanna Br and I

10. Challenge the status quo. You either create the future or it creates you. Too many companies spend their time fighting fires
and plugging up holes in leaky dams. We get instant rewards from reacting to “urgent” affairs. Too few companies have a rigorous process in place for examining what the late, great management guru Peter Drucker called the “Theory of Business.” It’s an examination of the assumptions on which an organization has been built, along with an assessment of whether or not they still fit reality.