10 Ways To Make Your Customers Happy

By Joanna Br and I

The key to doing the basics brilliantly is not to assume your employees know what the basics are! Make a list of the basics that matter in your industry, such as reliability, quality, accuracy, speed, empathy. Make sure everyone constantly is learning.

3. Be relevant. Travel products mailer TravelSmith’s “outfitting experts” help navigate the complexities of sizing and reduce the risk of having to return an item.