Keep ’Em On Their Toes

There’s nothing like a handwritten note, opened in front of colleagues or family, to know that your boss cares about you and appreciates your work.

7. Retrain and refresh. Both knowledge and skills get rusty over time. Whether it’s an in-depth review of product knowledge, more sophisticated techniques for understanding customer needs, or stress-reduction exercises, the act of learning, itself, is reinvigorating. And when the new content helps your reps build competence and/or confidence, they understand and appreciate that the business is investing in their long-term success.