Keep ’Em On Their Toes

Keep track of their preferences for snacks, seating and even TV shows. Demonstrate that you think of them as humans with real and valuable lives, not just as workers.

6. Acknowledge their contributions. Thank reps for their good work, effort, reliability, ideas and participation in the life of the department. Use a mix of public and private praise according to their preferences and the way you want others to recognize their accomplishments.