Keep ’Em On Their Toes

4. Know their history. Don’t treat them as an undifferentiated labor group. Keep track of which aspects of the job they have and haven’t learned, the areas in which they’re confident, and those in which they’re uncomfortable.

Team experienced reps with each other or with newbies in ways that draw out their best characteristics. This way, you can get their best so you can acknowledge and praise them for their contributions to the company.