10 trends to watch.

By Bill Spaide

Successful operations will continue to require close management of a flexible and productive workforce performing processes that are efficient, standardized and measured.

William J. Spaide is a partner in the management consulting firm of Spaide, Kuipers & Co. The firm has provided operations management and information technology consulting services to more than 300 direct marketers, retailers, publishers, institutions and distributors during the past 15 years. Contact him at (610) 668-8296 or e-mail: spaide@spaidekuipers.com.