By
Bill Spaide
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Effective returns management is a key opportunity for improving customer satisfaction and financial performance with small improvements in streamlining return operations having significant impact on the bottom line.
Given the need of suppliers to pool large numbers of returns to make the service economically viable, it would appear that only catalogers with a high volume of returns would benefit from this type of service.
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- Spaide, Kuipers & Co.
Bill Spaide
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