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In addition, he notes, “If you use all of the offerings of that one vendor, you become a valuable customer to that printer—and that can translate into better discounts, better economies of scale.” Marian Kerr, a product manager at Transcontinental Printing, Montreal, adds: “Working with one customer service rep from project start to finish helps give you peace of mind. You don’t have to worry about what might happen to your production and delivery schedule if one supplier lags behind the others.”
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Reported Donna Loyle
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