10 Tips to Improve Your Customer Service

9. Be consistent. This encompasses all aspects of your business — customer service, order fulfillment, merchandising, etc. Live by the policy that you're going to try to be better today than you were yesterday, Hyken said.

10. Show appreciation. Make it a habit to say thank-you over and over again when you have interactions with your customers, Hyken advised. This should extend to employees as well, letting them know that you appreciate their efforts.