10 Tips to Improve Your Customer Service

3. Build rapport. This doesn't always have to be business-related, Hyken noted. Build a rapport with employees by being able to talk with them about things other than work — e.g., their kids’ lives, sports, weather.

4. Be excited about what you do. Enthusiasm is contagious, Hyken said. And it works the other way, too. If you're not enthusiastic about your work, that's also contagious.