10 Tips to Improve Your Customer Service

1. Manage the first impression. Greet consumers and employees warmly, answer phones in your call center with a polite hello, and dress appropriately for your position, among other things.

2. Have a knowledge or expertise of your business/industry. This includes both internal (employee) and external (consumer) knowledge, Hyken said. Know where to obtain knowledge, and how to use it when you get it.