10 Survival Tips From NEMOA

3. Give customer service reps (CSRs) the ability to see inventory in your retail stores. Earlier this year, Cuddledown began to integrate the inventory in its two outlet stores with its catalog system. “Now we have the ability for CSRs to see on the phone if there’s a SKU that matches in the store,” Bradley said. “Every day we ship products that don’t show up in our warehouse inventory but are in our stores.”