10 Questions to Ask When Selecting a Live Chat Provider

8. What's your customer support model? What are your customer satisfaction ratings? Ask about a provider’s support structure and what it includes. Are they able to provide customer satisfaction details? Can they share references who can speak to the service they receive?

9. What does your company provide to help agents? You want to know if the provider offers tutorials, webinars, tips and tricks, or other kinds of learning opportunities to ensure you're able to maximize your live chat solution and its usage.