10 Questions to Ask When Selecting a Live Chat Provider

While many people know that live chat can cut support costs and boost online conversions, estimates of live chat penetration are still woefully low. Bold Software's research with online shoppers suggests that one in five choose live chat as their preferred method of communication with a retailer. If you’re interested in adding this communication and conversion tool to your site, you’ll be faced with many choices. How can you select the right solution for your needs?