Retailers Have Little Room for Error When Delivering Items Purchased Online or by Phone, Report Finds

Voxware, a provider of voice solutions, recently released research highlighting how late or inaccurate deliveries impact consumers’ future decisions to shop with a retailer online, by phone or in-store. Six-hundred consumers were surveyed on their expectations for delivery of items that they purchase online or by phone during the holiday shopping season and beyond. Highlights from the survey include the following: