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Feb. 14 is definitely one of the most emotional days in retail, particularly for the customer service teams at flower retailers. And if you were a consumer looking for help with a flower order, it seems social media was your sweetheart this year. STELLAService analysts monitored the service performance of nine online flower shops from 9 a.m. to 4 p.m. on Valentine's Day, logging how quickly the businesses were connecting with customers via phone and Twitter. Calls were placed in three separate time blocks and abandoned if the wait time exceeded 20 minutes.
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