Sears Shifts Focus to Omnichannel

Among the highlights of the first Sears Holdings shareholder meeting since Edward Lampert became chairman and CEO were details on the company's progress in combining its brick-and-mortar and online businesses. Sears, which operates the Kmart mass merchandise chain, uses the term "integrated retail" to refer to the integration of its businesses, noting half of its online business comes from customers buying online and picking up in-store or ordering in-store to have it shipped home.