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January 18, 2011

Mystery Shopping Study Finds Lands' End Excels at Customer Service

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Results of the e-tailing group's 13th Annual Mystery Shopping Study recognized nine merchants out of the 100 benchmarked for excelling at online customer service.

Read The Full Article the e-tailing group

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People:
Abt
Foster
Lauren Freedman

Places:
Saks Fifth Avenue

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