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EGAN.OB<%2Fa>),%20the%20leading%20provider%20of%20multichannel%20customer%20service%20and%20knowledge%20management%20software%20for%20on-site%20or%20on-demand%20deployment,%20reported%20that%20over%2070%%20of%20leading%20North%20American%20enterprise%20businesses%20were%20rated%20"below%20average"%20or%20"poor"%20in%20multichannel%20customer%20service%20experience.%0D%0A%0D%0Ahttps%3A%2F%2Fwww.mytotalretail.com%2Faggregatedcontent%2Fmultichannel-experience-most-dysfunctional-aspect-customer-service%2F" target="_blank" class="email" data-post-id="25190" type="icon_link">
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Mountain View, Calif. (February 23, 2010): eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software for on-site or on-demand deployment, reported that over 70% of leading North American enterprise businesses were rated "below average" or "poor" in multichannel customer service experience.
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