Infographic: Customers Experience Continued Frustrations With Brands’ Service

Customers who have contacted customer service have elevated expectations of the brands with whom they do business — as well as continued frustrations. These are the conclusions we reached following a recent survey conducted earlier this year to learn customers' attitudes about the kind of service they receive. Last month I pointed out that 42 percent of customers told us that they would rather stand in line at the DMV than contact customer service. This fact, as well as other key findings from the survey, are highlighted in the infographic below.