How to Get J.Crew's CEO Mickey Drexler on the Phone

"Sorry, I couldn't answer your call earlier. I just hung up with the CEO of J.Crew." So began an entirely unexpected conversation with my wife, Elizabeth. It had been 15 years since my wife made the decision to leave the advertising world to stay home with our children, so her CEO chat caught me entirely off guard. My wife proceeded to share that Millard "Mickey" Drexler, J.Crew's chief and famed retailer, had shocked her with his call in response to an email she sent to the company's anonymous "J.Crew 24-7" address.