E-commerce survey: Amazon tops in holiday service; Gap lags
Facebook
Facebook
Twitter
Twitter
LinkedIn
LinkedIn
Email
Email
0 Comments
Comments
Ann Arbor, Mich. -- Survey results released Wednesday by customer experience analytics firm ForeSee found that Amazon has continued its trend of high customer service, while other online retail experiences suffered in 2011. According to ForeSee’s annual Holiday E-Retail Satisfaction Index, Amazon climbed two points to score 88 on the study’s 100-point scale, registering the highest score from any retailer in 14 consecutive studies. Of the retailers measured in the survey, Gap.com and Overstock.com posted the largest declines in satisfaction, with Gap down 6% to 73 and Overstock down 5% to 72. Other laggards included buy.com and websites run
0 Comments
View Comments
- People:
- ForeSee
- Larry Freed
- Sony
- Places:
- Ann Arbor, Mich.
Related Content
Comments