DSW Plans Expanded Service, More Stores in its Battle With Zappos

DSW plans to spend $10 million on systems that let customers obtain the shoes they want whether online or in stores and to better compete with the likes of Zappos.com. The footwear and accessories retailer also announced plans to expand the chain by more than 100 stores over the next three years. DSW officials outlined an "omnichannel" strategy yesterday that allows customers access to DSW's entire inventory — across all stores, warehouses and e-commerce fulfillment centers — whenever they want to buy shoes and whether they buy in-store, online or via mobile device.