Best Buy’s Black Friday Dress Rehearsal

A Black Friday sale at a big-box retailer is a dance that needs a master choreographer. As shoppers glide through aisles, lunge after merchandise and dart urgently in and out of line, there's an art to keeping them moving and happy. At the Best Buy in Alexandria, Va., that job belongs to Rob Delissio. And this year the store's general manager has left no detail to chance.