Amazon, UPS Offer Refunds for Christmas Delivery Problems

Amazon.com and United Parcel Service said Thursday that they would offer refunds to customers who did not receive their Christmas orders on time, after a larger-than-expected surge in last-minute online shopping caught the shipping giant off guard. Customers who failed to get their deliveries by Christmas Day will get $20 gift cards and refunds on shipping charges, Amazon said. UPS also offered refunds on shipping costs. FedEx did not promise refunds but said it would work with people affected.